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Continue ShoppingRefund and Returns Policy
Return Policy
Return Policy
1. Time
We want you to love what you order from Riwayat. If you’re not fully satisfied, you may return an item within 14 days of delivery, subject to the conditions below.
2. Eligibility
- Item must be unused, unwashed, and in its original condition with all tags attached
Item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
3. Non-returnable items
Sale or clearance items.
Items marked as final sale.
4. How to initiate a return
Contact us at riwayatstore.co@gmail.com within the return window
Share your order number and reason for return
We’ll confirm eligibility and share return instructions
Once we receive and inspect the item, we’ll process your return
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds
- Processed to your original payment method within [5–10] business days
- Cash-on-delivery orders are refunded via [bank transfer/JazzCash/Easypaisa] to the account you provide
Partial refunds May be granted for items returned with obvious signs of use, or items not in their original condition.
Late or missing refunds If you haven’t received a refund within the stated window, please check your bank account again, then contact your bank — processing times vary. If you’ve done this and still have not received your refund, contact us at riwayatstore.co@gmail.com.
Exchanges We replace items only if they are defective or damaged. To exchange an item, contact us at riwayatstore.co@gmail.com.